At HMH, we strive for quality throughout our organization by living our values. We define quality as consistently delivering products and services that meet customer needs as well as other applicable requirements and expectations. We are committed to improving our quality performance by:
- Developing and maintaining customer trust
- Demonstrating leadership at all levels, taking responsibility and being accountable for delivering quality results
- Establishing and managing processes with clear ownership, roles, responsibilities, and interfaces
- Ensuring compliance with and continuous improvement of our Operating System
- Basing our decisions on facts and experience, and preventing recurrence of nonconformities
