HMH’s experienced technical specialists and quick response times help you achieve optimal equipment performance.
Service Account Management
Direct communication enables us to meet the needs of our customers effectively and expedite critical issues when the need arises. Our dedicated Service Account Managers (SAMs) are your link to our onshore support network. As the single point of contact for both your rigs in operation and our internal technical support teams, our SAMs provide advice and a unique doorway to our global expertise and competence. Our SAMs expedite requests as efficiently as possible and give you the personal attention and partnership required to resolve your issues.
Our HMHConnect™ is an interactive, web-based communication platform developed by HMH for our customers. It shows on-going correspondence and accurate information to your rig crew at the right time.
Global Operational Support Center
Our technical support teams are available 24/7 to provide you with the support you need to keep your rigs operational. We provide first line technical support for critical issues on your current rig fleet and our 24/7 manned support center provides remote diagnostic service, online fault finding and troubleshooting to you from our global technical service hubs.
Alerts & Bulletins
Health, safety and environment (HSE) alerts are issued to inform all users and operators of HMH equipment about potential hazards which may occur when using the equipment.
Health, safety and environment bulletins are issued to inform all users and operators of HMH equipment about matters that may represent a potential HSE hazard, where precautions may be needed or where actions may need to be taken to avoid an accident or operational shutdown.
Product bulletins are issued to inform all users and operators of HMH equipment about new parts and components, technical operational and HSE improvements on HMH equipment.