Lead Service Support Engineer (Software/Data) – Onshore

  • Location:
    Houston, United States
  • Employment type:
    Permanent

Job Title: Lead Service Support Engineer (Software/Data) – Onshore

Be part of a Rapidly Growing Business and Operational Services Team

The ever-changing landscape of the energy industry is moving us in new and exciting directions, and we are looking for innovative, talented, and driven individua’s to join or team. Our Energy business provides intelligent and connected products and technologies to monitor and control our energy assets. We provide customers with the peace of mind needed to improve their operations reliably and efficiently. Our team provides valuable services to the business and the customer in the ever changing and fast-growing sector.

Role Summary:

As a member of the Rapid Response Support team, customer satisfaction and issue resolution are our main priority, this role will be exposed to all areas of the business as we not only provide support externally but also internally. In this role you will be expected to lead the development and integration of the companies new CRM applications, along with analytical responsibilities as we support our real time operations center. In addition, you will be responsible for managing and growing or Remote Service capabilities, while executing customer orders. Our team provides valuable technical support to our customers which allows them to minimize or negate any operational or equipment downtime. 

Responsibilities/Job Roles:

You will be responsible for:

  • Engage various cross-functional teams to understand the product, business challenge, requirements, and objectives
  • Responsible for extracting value from various types of data sets
  • Apply math, statistics, and/or advanced modeling methods to create solutions which can be utilized in descriptive, diagnostic, predictive, and prescriptive equipment health monitoring
  • Develop subject matter expertise within Services organization, and executing Remote service network sessions to extract data, troubleshoot or install a fix.
  • Provide Insights and improvements to drive business change in product, process, and procedure
  • Lead the design and development of the chosen CRM platform, provide ongoing support once implemented
  • Execute code implementation and be responsible for design documents, test procedures, installation procedures, troubleshooting, etc.
  • Provide technical support to customers, manufacturing, sales, and field services
  • Ability to code (python) and implement automation tools

Desired Qualifications/Requirements:

  • Bachelor’s Degree or above in EE, Computer Science, Software Engineering or related.
  • Experience with QNX, UNIX/LINUX, or similar OS platforms.
  • Must be proficient in SQL and NoSQL databases
  • Must have exposure to Cloud Computing Platforms such as AWS and MS Azure
  • Experience in programming
  • Familiar with Visualization Tools such as Tableau or Power BI
  • Basic understanding of engineering drawings
  • Experience with equipment health monitoring
  • Good team player, ability to work across disciplines, organizations; experience with customer is a plus.
  • “Can do” attitude, embrace challenge with enthusiasm.
  • Solid oral and written communication skills.
  • Quick learner, self-driven.

The Good Stuff

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

  • Contemporary work-life balance policies and wellbeing activities
  • Comprehensive private medical care options
  • Safety net of life insurance and disability programs
  • Tailored financial programs
  • Additional elected or voluntary benefits

Locations:

Houston, TX

This is your opportunity to learn more, do more, live the career you have imagined and be part of a truly diverse organization.

HMH is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.