Client Services Technician / Desktop Support Technician

  • Location:
    Kristiansand S, Norway
  • Employment type:
    Permanent

Desktop Support Technician 

We are looking for two Desktop Support Technicians to provide IT support for the end users in our location Kristiansand.
As a desktop support technician, you will provide remote support to 2,100+ employees in 30+ locations across 14+ countries on a variety of software, hardware, and networking issues.
In this critical role, the technician is responsible for managing customer expectations, writing knowledge base articles for both internal and customer use, serving as a communication channel between customers and the IT organization.
The successful candidate is familiar with Knowledge Centered Solutions and can deliver within that methodology including creation of process and technical documentation.
 

What will you be doing:
You will have to provide high-quality technical support for all HMH employees via the global IT Service Desk. This includes email, voice mail, chat, and in person. Further, your work tasks will include to create and keep updated our knowledge base articles and to provide shift-left methodology to new solutions from escalation teams to build up the HMH knowledge base. Our support team follows a common set of practices and principles regarding: 

  • ticket management
  • knowledge ownership
  • customer escalation
  • major incident management

Your effort will also include liaise with applications, infrastructure, compliance, security, and other teams to establish and update support workflows (knowledge) in a dynamic environment.

We think you should have:
You have a solution-oriented attitude in your workstyle and embody a colleague-centric culture of trust, communication and support and you have the skills to communicate technical information to non-technical users.
We are looking for candidates that demonstrate knowledge-centered approach to IT support, are skilled in preparing process documentation and are self-motivated and able to work under minimal supervision and demonstrate results.
Further, we think you should have:  

  • strong technical skills supporting Windows 10 users in Azure AD, Intune, and Office 365
  • excellent written and spoken communications in English, and local language 
  • experience working in IT support environments (SD and onsite) 
  • familiar with ITIL framework and terminology, certification a plus

 

What we offer: 
We offer you a “can do” and “customer first” working atmosphere with challenging and exciting work assignments. You will be a part of a successful IT team with skilled colleagues that share knowledge and support each other.
Further, we offer you:

  • A diverse and inclusive work environment where you are encouraged to develop your skills and share your knowledge
  • An opportunity to contribute to and influence the future of HMH
  • Beautiful seaside location in Kristiansand, with easy access to public transportation
  • Access to our on-site gym and a subsidized cafeteria offering a varied menu
  • Free on-campus parking, with access to electric car charging
  • Flexible working hours 

Location: Onsite position in Kristiansand, Norway

Contact information and how to apply:

If you feel your experience qualifies you for this challenge, please apply online by 30th of September 2022 and let us know how you meet the requirements of the role.

Liv Iversen-Heath, Senior Recruitment Adviser, NES Advantage, phone number: +47 909 68 508

NES Advantage Solutions is HMH’s global recruitment services provider responsible for permanent and temporary staffing services.
 

About HMH:
At HMH we encourage a diverse workforce. We are an equal opportunity employer and encourage all qualified applicants to apply.

Our company vision drives an unparalleled commitment to quality and major economic advantages for our customers and stakeholders and has a global span covering five continents with offices in 16 countries.
We are a frontrunner within developing and providing automation and digital solutions for our drilling customers to support their endeavor to improve efficiency and environmental footprint.
Led by our brilliant teams of engineers, we are committed to actively exploring opportunities in other industries.
For us, this means new opportunities and challenges that we need to solve together with our customer.
To do this, we need creativity and great minds.